Returns & Refunds Policy

As our lollies are a food item, we cannot accept them back as returns due to health and safety concerns. Please choose carefully when ordering as we do not offer refunds or exchanges for change of mind. Refunds are not granted for misreading our policies or product information so please read and choose your lollies carefully. 

You can always contact us for any questions at info@gumdroplollyshop.com

Damages and issues
As stated in our Shipping Policy, we do not accept responsibility for any damages to your parcel. We ensure all items are packaged and sent in satisfactory condition, and any damage with parcels during transit is out of our control and not our responsibility (for example but not limited to damages to packaging, melted items, torn packaging). If your item has been damaged, please contact Australia Post and lodge a claim for compensation directly through them. We do not offer refunds or replacements for damaged or lost items. Please take into account when ordering that these are food items and we do live in a hotter climate. It is the customer's responsibility to consider this prior to purchasing. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds and Replacements
Please choose your lollies carefully as we don’t refund for change of mind. As these are a food item we are unable to accept any returns on lollies. In some cases we may grant a refund, however we may decide to issue a store credit and reserve the right to decide whether a refund or store credit will be issued. You will be notified of your via email. Once your order has been packed and shipped we are unable to change or edit your order, or provide any refunds or store credits.

Please check your address is correct prior to placing your order as any parcels that are shipped to the wrong address or returned to sender will not be refunded, replaced or credited. If you request your items be re-sent you will be invoiced a re-send postage fee and once this has been paid we will be able to reschedule your items for redelivery. If after 30 days the invoice hasn't been paid the system will automatically cancel the order and no refund or replacement will be granted. 

We do not offer replacements or refunds where substitutions have been made in our Pick & Mix Packs. We reserve the right to substitute when selections are unavailable or out of stock at the time of packing your order. If you receive another selection we will write these on the packing slip. We do not always contact customers due to the volume of orders we receive, however if there are 4 or more selections unavailable we will contact you.